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GSA Business Worked with Stakeholders for an Improved Federal ID Website Usability

This week, the Federal Identity, Credential, and Access Management (FICAM) divulged another site search for idmanagement.gov! FICAM's refreshed site gives the best administration practices to government organizations to empower admittance to frameworks and offices.

Idmanagement.gov guarantees that the right items and administrations are being utilized to give access. Worked for merchants, government obtaining experts, and program directors, idmanagement.gov gives supported item records, seller endorsement cycles and FICAM playbooks.


FICAM ensures that government offices approve admittance to situation and offices for the perfect individual, at the ideal opportunity, for the right explanation. The new Federalist webpage gives a comparable look and feel to numerous other government sites, as cio.gov, fedramp.gov, and performance.gov, while additionally refreshing applicable substance, route, and generally partner ease of use.


Learning the Audience of GSA business


We directed client story meetings to comprehend who visits idmanagment.gov and why. These meetings assisted us with imagining the experience of our site from start to finish. Not really set in stone we have three fundamental crowds:


  1. Vendors keen on gathering government necessities, selling items, and selling administrations through different GSA business securing vehicles.

  2. Acquisition experts keen on recognizing Identity, Credential, and Access Management (ICAM) items and administrations to meet their organization's main goal needs.

  3. Government program chiefs keen on embracing, administering, and working bureaucratic ICAM-consistent frameworks and administrations.

Partner Challenge with arrangement


It is hard to track down content, in any event, while looking.

We directed a substance survey and joined comparable substance with less cross-references. This brought about a half page decrease. We likewise carried out a record library for Federal Public Key Infrastructure reports.


Some substance hasn't been refreshed in 10 years.

As a component of our substance, not really settled we could expostulate or change a few PDFs and reports over to website pages.

We diminished the quantity of PDFs on the site by practically 75% which considers more applicable and opportune substance refreshes. We are likewise investigating an element to change over multi-page content of GSA business into a solitary downloadable PDF.

It is hard to explore between pages, without returning to the landing page

We expected to include all substance inside three ticks of the landing page which involved merging and diminishing the quantity of generally speaking and settled pages. This likewise implied executing a top and side route bar for smoother access across the site.


Proceeding to Improve

We like client input and need to keep improving! In the soul of consistent improvement, you would now be able to access and remark on content before distribution at our new open beta site, https://qa.idmanagement.gov.

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